Children Looked After (CLA) & Care Leaver Administrator
To work within a small team of administrators, nurses, and doctors based in Stevenage, this role is for 15 hours over 3 days.
The Children Looked After (CLA) & Care Leavers Health Service works in partnership with Hertfordshire County Council (HCC) Children's Services to identify the health needs of CLA and Care Leavers.
The main focus of the CLA Service is to coordinate the administration of health assessments on behalf of HCC for CLA and young people placed both in and out of the county to meet their health needs. The team relies on other service providers, including CLA GPs, East & North Herts Acute NHS Trust Paediatricians, and other CLA health teams across counties, to complete these assessments.
Main duties of the job
* Provide a point of contact for the CLA & Care Leavers Health Team.
* Accurately take messages and communicate effectively and promptly with team members.
* Organize workload as directed by the Named Nurse and Senior CLA Co-ordinator.
* Coordinate and perform complex administrative duties within the CLA pathways.
* Maintain both electronic and paper-based storage systems as required.
* Record all referrals and ensure they are directed to the appropriate persons or teams within Hertfordshire and across the UK, adhering to established timeframes.
* Identify suitable professionals within other organizations for referrals.
* Manage mail and email communications, including highly confidential and complex information.
* Ensure adherence to organizational policies and protocols.
* Participate in finance administration related to health assessments.
* Agree on payments within National Tariffs for health assessments for out-of-county placements.
* Prioritize daily tasks to meet deadlines accurately.
About us
Thank you for considering joining Hertfordshire Community NHS Trust. We offer a supportive environment with many staff benefits.
Our vision is to put patients, families, and carers at the center — achieving Outstanding Services and Healthier Communities.
We foster innovation, care, and agility among our staff to realize this vision.
We value diversity and welcome applicants from all backgrounds and ages.
Please apply promptly, as high interest may lead to early closure of this vacancy. We look forward to your application.
Congratulations on your decision to apply to HCT. We are excited to potentially have you join our team.
Job responsibilities
The CLA & Care Leavers Health Service collaborates with Hertfordshire County Council's Children’s Services to identify and meet the health needs of CLA and Care Leavers. The postholder will provide vital administrative support, ensuring work is accurate, confidential, and timely, in line with agreements with commissioners and partner agencies.
Person Specification
Qualifications
* GCSEs or equivalent
* NVQ Level 4 in Business & Administration or equivalent experience
Skills
* Highly organized with excellent attention to detail and prioritization skills
* Ability to work under pressure and meet deadlines
* Proficient in Microsoft Word, Outlook, and Excel
Experience
* Extensive administrative experience, proactive, capable of multitasking efficiently in a fast-paced environment
Disclosure and Barring Service Check
This role requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975, to disclose any criminal convictions.
Salary: £24,625 to £25,674 per year, pro-rata.
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