Who we are:
interactive investor is an award-winning investment platform that puts its customers in control of their financial future.
We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.
For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.
We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.
What we stand for:
It’s simple … we want to help people confidently take control of their financial future, for interactive investor to go from strength to strength and be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight talking and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate and encouraged to fight for what we believe is right for our customers, our teams, ourselves and interactive investor.
Purpose of the role:
We are recruiting for a Trainee Trade Surveillance and Settlements Representative to join the Operations Risk and Control team. The role is responsible for the oversight of trades placed directly with market counterparties and venues, monitoring of trading through the electronic trading systems to ensure timely and effective trade execution and ensuring trade executions are completed in accordance with the firms’ compliance and risk policies and regulatory obligations. As well as ensuring timely settlement of trades, processing residual certificates and requests and reconciling cash and stock positions both internally and with external custodians.
Key Responsibilities:
As well as ensuring all daily tasks and monitoring are completed, the role is responsible for:
• Trade dispute resolution. Fact-based approach to systems and controls and proactive ownership of effective problem resolution. This will include customer disputes and exception management from market checking against all counterparties and custodians
• Monitor for best execution of equities, bonds, fixed income and other financial instruments covering UK and International markets
• Investigate all new issues of securities and seek the relevant approval for these to be added to the ii platform
• Immediate escalation of trade related issues to Management and mitigating risk to the business by obtaining a fair and prompt resolution
• Timely and accurate processing of all customer documents and returned queries to ensure that customer needs are met
• Manage Cash and Stock exceptions by updating the reconciliations database with standard narratives, maintaining a complete audit trail
• Ensure timely settlement of trades and transactions
• Adherence to the regulations that apply to the area that you are working in
• Responsible for the processing of all departmental tasks, with a high degree of accuracy
Eligibility Criteria:
To apply for this role, you will need:
• To be at least 18 years old as of 1st September 2025
• Be a UK/EEA citizen or have lived in the UK/EEA continuously for the last 3 years
• To be eligible to work in the UK and not in full-time education
• Maths and English GCSE (or equivalent) grades A* to C (new grades 9 to 4)
• You must not hold an existing qualification at the same or higher level in a similar subject
Personal Attributes:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges
About the Apprenticeship:
As a Trainee Trade Surveillance and Settlements Representative you will develop the technical knowledge plus the professional skills and behaviours to work within our exciting and fast-paced Risk and Control team, gaining valuable work experience plus achieving a qualification through a structured apprenticeship programme to kick-start your career.
Within your development program, you will learn and grow technical knowledge in the following areas:
• Industry and company understanding
• Regulatory & compliance knowledge
• Learning of products, systems & processes
• Explore client service and relationships
• Providing exceptional service delivery
• Effective communication and influencing
• Completion of the CISI (Chartered Institute for Securities & Investment) Level 3 Certificate in Investment Operations
By the end of the apprenticeship, you will achieve your Level 4 Investment Operations Specialist Apprenticeship plus you will gain a professional globally recognised qualification with the Chartered Institute for Securities and Investment (CISI). Typically, the apprenticeship will take around 18 months to complete.
Important:
Salary: £27,800
Assessment centre dates: July 2025
Start date: Monday 1st September 2025
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