The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management. The team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!
Your Impact
* Time to value – Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption.
* Product Expert – Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
* Collaboration – Working together with product and engineering teams ensuring our customers and partners get the most out of our products.
* Drive product adoption – Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
* Digital First – Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
Qualifications
* Experience as a Security Incident Responder or SOC analyst/manager.
* Experience with development and maintenance of scripts in Python; JavaScript or PowerShell is a plus.
* Experience with security design and architecture, content development, workload automation and use‑cases.
* Experience with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems.
* Familiarity with cloud technologies and providers (GCP, AWS, Azure).
* Familiarity with attack surface management is a plus.
* Experience in customer‑facing roles (internal or external) is a must.
* Self‑learner able to drive business outcomes independently.
* Excellent collaboration in a fast‑paced, matrix environment.
* Ability to work under pressure and prioritize tasks accordingly.
* Fluent English is a requirement – other languages are a plus.
* Bachelor's degree or equivalent military experience required.
* UK Public sector exposure, preferred.
About Palo Alto Networks
At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday – from disruptive innovation and collaboration to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported, including our FLEXBenefits wellbeing spending account, our mental and financial health resources, and our personalized learning opportunities – just to name a few!
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