Job overview
Role: Administrator for Maternity Community Team
Band 3- 22.5 hours
You will work closely with a team of midwives and support workers within the community hub at Basingstoke Hospital. You will need to have good IT skills and be able to answer the telephone to patients. We are looking for someone with previous administration experience within an NHS organisation.
What we Offer:
1. Be part of a dynamic, professional and supportive team committed to providing high standards of care
2. In-house opportunities to develop skills and knowledge within a supportive and friendly environment
3. Your life outside HHFT is important and the Trust are happy to consider applications with flexible working patterns that cater to individual requirements; this can be discussed at interview
Main duties of the job
Job summary:
To provide a quality booking service for Maternity woman and ensure new booking referrals are correct and escalated to the correct team/midwife including out of area referrals. Organise electronic diaries for the Hampshire Hospital Community Midwives, managing appointments/attendance for different speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.
Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required ensuring the smooth operation of clinics/appointment.
The role holder will flex with the needs of the service providing a balance of reception, general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.
To promote best practice, ensuring that patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.
Working for our organisation
Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.
Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.
The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
For further information please contact Lauren Brown on
Person specification
Training & Qualifiactions
Essential criteria
4. NVQ Level 3 or equivalent qualification within administration or equivalent experience
5. Training with basic IT systems including Microsoft office
Experience & Knowledge
Essential criteria
6. Knowledge and experience of a wide range of administrative procedures and proven implementation capability.
7. Previous experience in an administrative role
Desirable criteria
8. Experience of working within the medical, NHS or public sector.
Skills & Abililty
Essential criteria
9. Computer and IT literate- Word Processing, Email/software – send/receive documents, use attachments. Ability to learn new hospital booking and other job-specific IT systems.
10. Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
11. Able to work collaboratively within a varied team