Job Description
Job Overview:
We are looking for a skilled Account Manager to join our digital marketing agency that specialises in helping schools recruit teaching and support staff. The Account Manager will be responsible for managing client relationships, understanding client objectives, and working with internal teams to deliver high-quality service. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of digital marketing strategies.
Responsibilities:
* Manage a portfolio of client accounts, ensuring high levels of client satisfaction and retention.
* Build and maintain strong relationships with clients, understanding their objectives and aligning our services to meet these goals.
* Coordinate with internal teams, including recruitment, business development, and paid media, to deliver seamless service to clients.
* Develop and present comprehensive reports to clients on performance metrics, campaign progress, and new initiatives.
* Identify opportunities for account growth and upselling, pitching new services and solutions to clients.
* Stay updated with industry trends, emerging technologies, and digital marketing best practices to advise clients effectively.
* Proactively identify potential issues or obstacles and work towards a solution in a timely manner.
* Assist with contract renewals and negotiations, ensuring a win-win outcome for both client and agency.
Requirements:
* A minimum of 3 years of experience in account management, preferably within a digital marketing agency.
* Demonstrated ability to build and maintain strong client relationships.
* Excellent communication and presentation skills, with the ability to explain complex digital marketing strategies in simple terms.
* Knowledge of various digital marketing tools and platforms, including paid search, social media and programmatic advertising
* Strong problem-solving skills, with the ability to anticipate client needs and propose solutions.
* A self-motivated individual with the ability to manage multiple accounts and deadlines.
* A team player who can collaborate effectively with internal teams to meet client objectives.
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