We are looking for an experienced and commercially‑focused Head of Account Management to lead and develop our national Account Management team within the UK Mail brand. This is a pivotal leadership role responsible for driving retention, deepening strategic customer relationships and growing multimillion‑pound contracts with some of the UK’s largest organisations, including major financial institutions.
You’ll bring a fresh, innovative viewpoint and a naturally curious mindset - someone who asks great questions, challenges constructively, and spots opportunities others may miss. This is a high‑impact role that blends strategic thinking with hands‑on leadership and exceptional relationship management.
What You’ll Do
* Lead, coach and develop an 8‑person Account Management team to deliver a high‑performance culture
* Own and deliver the customer development strategy for UK Mail
* Build deep, trust‑based relationships with senior stakeholders across large, complex organisations
* Retain and grow multimillion‑pound contracts through exceptional service, strong commercial understanding and proactive account planning
* Develop compelling commercial proposals, leveraging strong financial and operational insight
* Negotiate multi‑year contracts with major corporate postal users
* Oversee tender responses and renewals to secure long‑term customer commitments
* Drive profitability within existing accounts by improving efficiency and service quality
* Act as a key partner to operational, commercial, finance and product teams
* Use customer insight and market intelligence to influence product development and commercial strategy
* Sponsor several strategic customer relationships at senior level
What We’re Looking For
* Proven experience managing large, complex corporate accounts
* Strong track record of team leadership, coaching and building capability
* Service‑industry background preferred (e.g., logistics, financial services, B2B service providers)
* Experience working with major financial institutions highly desirable
* Skilled in creating and negotiating high‑value commercial proposals
* Strong understanding of commercial drivers, profitability and operational performance
* Experience operating in fast‑paced, high‑growth environments
Skills & Behaviours
* Exceptional relationship builder with executive‑level presence
* Commercially astute with excellent analytical and negotiation skills
* Curious, inquisitive and innovative – someone who brings new ideas and challenges thinking
* Confident communicator with excellent written, verbal and presentation skills
* Able to influence internally and externally at all levels
* Proactive, autonomous and adaptable with strong problem‑solving ability
Qualifications
* Degree‑level education or equivalent commercial experience
* Full UK driving licence (regular travel required)
What’s in It for You?
* Senior leadership role shaping the future of the UK Mail commercial function
* Opportunity to lead a high‑performing national team
* Work with major UK brands and high‑value corporate clients
* Ability to influence strategy, product development and commercial direction
* Hybrid working with UK‑wide engagement and autonomy
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