This range is provided by Intec Select. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Unlocking Growth for AI Startups and Scale-Ups with Top Talent
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.
Role & Responsibilities:
* Responding to inbound calls effectively
* Logging customer issues, queries and requests into the internal ticket management system
* Providing 1st line Server, Network & Desktop technical support
* Conducting hardware configurations and software installations
* Managing and working to internal and customer SLA's, escalating problems when necessary
* Creating and maintaining infrastructure documentation tailored to individual clients needs
* Taking proactive end-to-end ownership to resolve issues when they arise
* Managing client expectations through clear communication
* Active Directory
* MS Windows
* Office 365
* Customer-facing experience
* Confident working to client Service Level Agreements (SLAs)
* Experience working in a broader service delivery function
* Able to confidently support multi-site clients
* An analytical problem solver who can work autonomously
Package:
* Salary up to £30,000
* Support with Certifications
* Many more excellent benefits
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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