Our client is growing their team by adding an IT Project Delivery Engineer based in Leicestershire. You will join a friendly team of IT professionals to deliver IT solutions to a diverse portfolio of clients across various sectors. The role focuses on owning technical challenges through to completion while delivering a positive customer experience, both remotely and on-site (expenses covered). You will collaborate with the team on planning and implementing cutting-edge projects.
Responsibilities
* Plan, implement and manage IT projects ranging from server deployments, on-premises to Microsoft 365 cloud migrations, phone system deployments and new network installations.
* Provide escalated end user technical support and assistance remotely and on-site when required.
* Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory.
* Install, configure and maintain hardware such as PCs, servers, and networking equipment.
* Educate clients and internal teams on best practices.
* Record all activities within a PSA and ticketing system.
* Develop and maintain relationships with a handful of clients.
* Serve as an escalation point for 1st and 2nd line support escalations.
* Work with clients to understand objectives and challenges and propose solutions.
* Keep up to date with the latest vendor technologies and best practices.
Qualifications
* Have at least 3 years' professional experience within a Managed Services IT environment.
* Wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration.
* Enthusiastic, can-do attitude with the ability to independently approach unfamiliar problems and escalate with a coherent diagnosis.
* Strong people skills and technical competence, with learning aptitude and the ability to diagnose problems logically.
* Excellent work ethic with ability to manage and prioritise own time.
* Approachable, intelligent, calm under pressure with good verbal and written communication skills.
* General understanding of DNS, telephony systems, and website/email hosting.
* Willingness to undertake some out-of-hours work when maintaining client infrastructure is absolutely required.
* Hold a full UK Driving Licence.
* Essential Experience: A wide variety of experience resolving and diagnosing Windows issues; strong familiarity with Microsoft 365 services (e.g., Exchange, Intune, Entra ID and SharePoint); experience administering Microsoft Windows Server 2016–2025 as well as Active Directory and Group Policy.
* Preferable (but not essential) experience: Webhosting technologies (cPanel/WHM, MySQL); experience supporting macOS and MDM solutions; Linux CLI administration.
Location & Other Requirements
* Location: Ability to commute to Melton Mowbray, LE13 0RQ.
* Education: GCSE or equivalent required.
* Licence: Full UK Driving Licence required.
Compensation & Benefits
* Competitive Salary: £35,000.00 - £39,000.00 per year.
* Personal Growth: Vendor-based certified training and progressive development plans.
* Included Private healthcare coverage.
* Employer pension contribution.
* 28 days annual leave including bank holidays, plus 1 extra day around your birthday.
* Company events, discounts and free food options, and on-site parking.
* Fun culture with regular team events (e.g., Go-Karting, Escape Rooms, social dinners).
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