General Information
Req #
WD
Career area:
Services
Country/Region:
United Kingdom
State:
Hampshire
City:
Farnborough
Date:
Tuesday, September 16, 2025
Working time:
Full-time
Additional Locations:
* United Kingdom - Hampshire - Farnborough
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub.
Description and Requirements
Requirements
- 5+ years of experience in Customer Success, Account Management, or Enterprise Sales. - Proven track record working with C-level stakeholders in enterprise environments. - Fluent in English and German (additional languages are a strong plus). - Hands-on experience with consumption-based business models (e.g., HPE, Dell). - Technical background (cloud platforms such as Azure, AWS) is a strong advantage.
Key Responsibilities
* Serve as the primary post-sales contact and trusted advisor for enterprise customers.
* Lead onboarding, implementation, and adoption of TruScale services to maximize customer success.
* Ensure billing accuracy across fixed and variable consumption models.
* Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities.
* Conduct regular business reviews, success planning, and stakeholder alignment with C-level executives.
* Collaborate cross-functionally with Sales, Product, Support, Legal, and Finance to meet and exceed customer expectations.
* Act as the voice of the customer, influencing internal processes and product improvements.
* Monitor and report on customer health metrics, ensuring high satisfaction and long-term partnerships.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* United Kingdom - Hampshire - Farnborough
* Austria, * Germany, * Italy, * Netherlands, * Slovakia, * United Kingdom
* Austria - Vienna, * Germany - Baden-Württemberg, * Italy - Milano, * Slovakia - Bratislavský kraj, * United Kingdom - Hampshire
* United Kingdom - Hampshire - Farnborough
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.