Job Title: Credit Controller
Location: Brentford, West London (Office-based)
Salary: £31,000 to £35,000 per annum
Contract: Full-time, Permanent
Working hours: Monday to Friday
Start date: Immediate
Profile
Self-motivated, enthusiastic, and committed to delivering a high standard of credit control. Possesses good interpersonal and communication skills, with the ability to manage accounts professionally and persistently. Supports cash flow, debtor days, and ledger accuracy through a hands-on, organised approach. Comfortable working within established credit control processes and escalating issues appropriately.
Skills
• Chasing high-volume and value B2B and B2C accounts by phone and email
• Supporting UK-based customer accounts, with exposure to international customers where required
• Posting receipts to the sales ledger and allocating payments from BACS and remittance advice
• Running and collating invoices and credit notes
• Monitoring debtor balances and following up overdue accounts
• Assisting with setting up payment plans in line with internal guidelines
• Investigating and resolving customer queries and discrepancies
• Maintaining accurate records of account activity and customer contact
• Keeping unallocated cash to a minimum
• Supporting month-end debtor reporting and reconciliations
• Using Microsoft Excel for basic reporting and tracking
• Working with internal teams to resolve account issues efficiently
• Escalating complex or long-overdue accounts to senior team members when required
Qualities
• Tenacious and persistent
• Organised and methodical
• Proactive and reliable
• Approachable team player
• Patient and understanding
• Tactful and diplomatic
• Attention to detail
• Able to work in a fast-paced environment
• Professional and calm under pressure
IT Skills
• Experience using accounting or sales ledger systems such as Sage, SAP, or similar
• Microsoft Excel at a working level for reports and tracking
• Confident using Outlook for email correspondence
Role Responsibilities
• Support the full accounts receivable process under the direction of senior team members
• Ensure timely and effective collection of outstanding balances
• Maintain accurate and up-to-date customer account records
• Communicate professionally with customers to resolve payment issues
• Adhere to internal procedures, controls, and confidentiality requirements
• Contribute positively to team performance and service standards
What We Offer
• Competitive salary within the not-for-profit sector
• Immediate start available
• Stable, full-time, office-based role in Brentford, West London
• Supportive finance team environment
• Opportunity to develop credit control skills and progress within the organisation