South Cambridgeshire District Council delivers essential public services to communities across the southern region of Cambridgeshire. From planning and housing to waste management and environmental protection, the council works to improve quality of life, promote sustainability, and support local economic growth. With a strong focus on transparent governance and active community engagement, the council partners with residents, businesses, and organisations to build a connected, inclusive, and forward-looking district. Our client is seeking an experienced Customer Service Advisor with a genuine passion for helping people and solving problems. In this role, you'll handle a high volume of enquiries across multiple channels, including phone, email, and live chat. You'll be expected to respond promptly and professionally, ensuring a positive customer experience at every touchpoint. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to remain calm and solution-focused in a fast-paced environment. You'll be proactive, empathetic, and confident in building relationships with both customers and internal teams. This is a fantastic opportunity to contribute to a service that puts people at the heart of what it does. YOU MUST BE ABLE TO OPTAIN A BASIC DBS CHECK. Key Responsibilities: Handle customer enquiries efficiently, professionally, and with empathy Use a "tell us once" approach to resolve multiple issues in a single interaction Build rapport and maintain strong working relationships with internal teams and service users Use your initiative and problem-solving skills to deliver effective outcomes Essential Skills & Qualities: Passion for helping people and delivering excellent service Strong interpersonal and listening skills Ability to adapt communication style to meet individual needs, including sensitive situations Highly organised, yet flexible in handling competing demands Confident, assertive, and capable of working both independently and as part of a team Required Experience: Previous experience in customer service or contact centre environment Familiarity with Microsoft Office tools GCSE English and Maths (A-C or equivalent) Benefits 20 days annual leave 8 bank holidays. Hybrid working is available after the initial training period, office cover is based on a Rota. Working Hours: 8:00am - 17:30pm