Business Operations Officer Location: Hainton Square, North East Lincolnshire Hours: 37½ hours per week, Monday to Friday Salary: £30,030 per annum About the Role Our client is seeking a highly organised and proactive Business Operations Officer to support the smooth running of their core functions. This role sits at the heart of their organisation and covers HR administration, IT systems and database management, and Finance & Operations Support. The ideal candidate will be confident in managing sensitive information, comfortable using a range of digital tools, and able to balance day-to-day administrative tasks with problem-solving and process improvement. Key Responsibilities HR Administration Assist with onboarding and setting up new users on systems Manage user roles/permissions, workflows, approval chains, and organisation structure additions and changes Support the Head of People & Culture in managing the collation of new recruit references, DBS checks, ID, as relevant to each role Maintain accurate and confidential HR records and ensure compliance with GDPR Regulations 2018 IT Systems & Database Management Maintain user accounts, permissions, hardware, and software inventories Serve as first point of contact for database queries and user support across the organisation Maintain and update internal systems, ensuring data integrity and consistent usage Responsible for quarterly, annual, and contractual data collection and reporting, ensuring relevant information can be collated for reports Work with external suppliers/IT support to troubleshoot system issues Continually support system improvements, including testing new features and helping implement upgrades Support and train staff in the use of electronic management systems Ensure filing and archiving systems are up-to-date and accurate Finance & Operations Support Support monitoring of rent records and ensure accurate recording of receipts/payments, working alongside admin and finance colleagues Ensure smooth operations between Admin and Finance departments Handle administrative tasks requiring accuracy, confidentiality, and system awareness Monitor office supplies and operational resources, placing orders as required General Administrative Support Prepare agendas, take minutes, and co-ordinate follow-up actions for internal meetings Support event coordination (internal training, staff meetings, volunteer sessions) Contribute to the ongoing improvement of administrative systems and processes Represent the organisation professionally when engaging with staff, volunteers, suppliers, and stakeholders Undertake general clerical duties General Attend and participate in team meetings and supervisions Develop positive links with appropriate agencies, organisations, suppliers, and customers Work flexibly to assist with holiday and sickness cover and meet the needs of projects when necessary Participate in policy and quality development when requested Undertake any other reasonable tasks requested by the Management Team Essential Requirements Qualifications/Training Recognised computer qualifications Experience Experience managing or supporting user accounts, permissions, and system access Experience maintaining accurate records, filing systems, or data management processes Experience of working with computer packages Working to performance indicators and standards Previous experience of monitoring and evaluation systems Administrative experience in a busy office environment Knowledge Strong IT literacy, including confidence with databases, user systems, and Microsoft Office applications Understanding of GDPR and the importance of confidentiality and secure data handling Ability to troubleshoot basic system issues and escalate appropriately Strong organisational skills, with the ability to manage multiple tasks and maintain high accuracy Understanding of equal opportunities Knowledge of Health and Safety legislation in the workplace Skills Accuracy in performing numerical tasks Ability to work as a member of a staff team and as an individual Effective communication skills – both written and verbal Interpersonal skills – with individuals and external agencies Ability to cope with conflict and work under pressure & deadlines Effective organisational skills General Have a dynamic approach and be self-motivated To ensure a commitment to development and accountability To ensure a positive image through behaviour and appearance Demonstrate a flexible approach to the demands of the role Desirable Experience Experience of HR monitoring systems and paperwork Experience assisting with DBS checks, references, or identity verification Experience delivering basic system training or user guidance Knowledge Understanding of the impact of Domestic Abuse on women and children As this role involves working in women-only spaces, applications are only accepted from women in line with Schedule 9, Part 1 of the Equality Act 2010. What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR