Overview
Join to apply for the One Stop - Shift Leader role at One Stop Stores Ltd. We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and everyone’s safety
* Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Ensure the store is clean, tidy, and well presented
* Prioritise replenishment of products that matter to customers
* Ensure point of sale and shelf edge labels reflect what good looks like
* Take immediate action for any overcharges and prevent reoccurrence
* Proactively manage queues to deliver a great shopping trip
* Coordinate colleagues to deliver daily priorities and manage breaks to fit around trade patterns
* Be knowledgeable about the store and coordinate others to deliver practical actions to improve
* Follow company health and safety routines and ensure colleagues do the same
* Deliver clear communication to the team and keep them informed
* Look for ways to simplify operations and share ideas with the Store Manager
* Always put the customer first and consider their needs in everything you do
* Resolve customer queries, leaving them with a smile
* Adjust service to meet customer needs
* Recognise and celebrate colleagues delivering great service
* Identify and remove obstacles hindering great service
* Resolve colleagues’ queries in the absence of the Store Manager, or escalate as appropriate
* Ensure appropriate staffing and cover for shifts in case of absence/sickness
* Be a recognised Keyholder, attending alarm call outs to ensure store safety and security
* Monitor and action internal communications, keeping colleagues informed
* Coordinate colleagues to meet customer needs and store operations, feeding back issues to the Store Manager
* Balance time between service and replenishment areas
* Support the Store Manager in managing absence, conduct return-to-work interviews for CSA colleagues, and report absence triggers per One Stop policy
* Build relationships with Area Manager & People Partner to escalate issues and receive in-the-moment coaching
If this store has a Post Office Local, duties will include day-to-day operations of the post office; you may be required to pass a Post Office Financial and criminal conviction background check. If checks fail, the job offer may be withdrawn.
You will need
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team!
Flexible Working
We welcome chats about flexible working. Some people are at the start of their careers, some want flexibility for personal reasons. Talk to us during your application about how we can support.
One Stop Benefits
We offer a wide range of benefits. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. Benefits offered may differ from Tesco.*
Community Involvement
We’re proud to give back in meaningful ways, supporting local charities and groups and partnering with national organisations. We’ve raised funds and supported causes through partnerships with FareShare and Olio.
Diversity & Inclusion at One Stop
We’re an inclusive workplace that celebrates diverse backgrounds and perspectives. We offer reasonable adjustments throughout recruitment and have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Our commitment also includes Disability Confident Leader (Level 3) status, accessibility support in recruitment, and ongoing coaching opportunities.
One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Retail
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