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Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards daily. In our dynamic Ladbrokes & Coral betting shops, no two days are the same, and you'll have the chance to contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat business.
Are you ready to launch a winning career?
Salary is £12.50 per hour.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling practices.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops are open from Monday to Sunday, 8am - 10pm, depending on the location, including weekends and bank holidays.
Your typical weekly rota will be 16 hours, consisting of a mix of long opening shifts (post-training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we value work-life balance and provide your rota at least four weeks in advance.
Qualifications
* You must be 18 years or older to work in our betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Information
What we offer
Joining Entain means a competitive salary and great benefits, including:
* Optional overtime, subject to availability.
* Pension scheme and annual ShareSave.
* Discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
Be part of an inclusive, supportive community where everyone is celebrated for being themselves.
If you need adjustments or accommodations during recruitment, please contact us.
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At Entain, we prioritize doing what's right. We are committed to creating a diverse, equitable, and inclusive environment where everyone feels valued and respected.
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