Job Overview
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Provide and coordinate facilities management services at key Derby sites, ensuring customer needs are met proactively. Work closely with MITIE partners, the FM Helpdesk, and Network Rail colleagues to deliver efficient service and timely updates.
Key Responsibilities:
You will monitor and maintain communal areas such as flooring, hubs, staircases, and coffee points, as well as manage milk distribution and orders. You will take full ownership of meeting rooms, including housekeeping and AV equipment, and manage weekly stationery orders for the sites. Updating the CAFM system with progress on logged jobs and reporting issues promptly will be part of your role. You will assist with mailroom operations, ensuring mail is tracked and delivered correctly, support compliance documentation, and maintain Health & Safety notice boards. Regular communication with customers and FM teams is required to ensure service levels are met. Additionally, you will provide cover for the Senior Workplace Coordinator and Reception as needed, while adhering to Quality, Health, Safety, and Environmental policies.
Person Specification:
You must have experience working in multi-occupancy and large-scale FM accounts, with a strong customer service focus and clear verbal and written communication skills. A proactive, self-motivated, and team-oriented approach with good problem-solving abilities is essential. You should be able to manage your workload effectively and maintain positive stakeholder relationships. Computer literacy and knowledge of helpdesk workflows and QHS&E procedures are important. A valid driving licence is required, and a professional appearance following dress code guidelines must be maintained.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at .