You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.
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The overall purpose of the Customer Service Centre is to maximise resolution of enquiries and information requests from customers at first point of contact.
With The Objectives Of
* Providing first class customer-orientated advice and information service to the Customers and visitors to West Northamptonshire Council, at the Councils One Stop Shop/Reception areas and Contact Centre.
* To be an advocate for the delivery of service excellence across the council, and all our external partners.
* To complete administrative tasks to an acceptable standard within any deadline or targets that have been set.
* To learn all about the Council services, how it delivers business to our customers, and to understand how delivering customer excellence in challenging circumstances is critical to support the local community.
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We Are Looking For Like-minded Colleagues Who
* Can provide an effective customer-focused service.
* Can work closely with colleagues to seek feedback and resolve complaints.
* Meet performance targets.
* Have a flexible approach.
* A 'can-do' attitude
* Excellent communication and listening skills
* Able to work as a team
* Attention to Detail
* Engaging Personality
* Problem-Solver
These roles will be based in Northampton, but there are also opportunities within our Towcester and Daventry offices.