PPM Coordinator/Scheduler
Salary: Up to £31,000 per annum (depending on experience)
Department: Customer Service
Location: Office Based
Hours: Monday to Friday | 08:30 – 17:30 (40 hours per week)
The Opportunity
We are recruiting an experienced and highly organised PPM Administrator to join our fast-paced Customer Service and Service Delivery team. This is a vital role supporting the client base, ensuring seamless coordination between customers, engineers, suppliers, and internal departments.
This position is ideal for a proactive, detail-oriented administrator who thrives in a busy environment, enjoys problem-solving, and is passionate about delivering excellent customer aftercare.
Reporting to the Service Desk Manager / PPM Lead, you will work closely with all departments to ensure service levels, SLAs, and customer expectations are consistently met.
Key Responsibilities
* Processing quotes for remedial works and planned preventative maintenance (PPM)
* Logging, booking, scheduling, and closing PPM and remedial calls
* Coordinating and scheduling engineers’ workloads throughout the day
* Monitoring engineer attendance and SLA compliance
* Processing RAMS, permits, and customer portals
* Raising purchase orders with suppliers and third parties
* Escalating customer complaints when required
* Supporting invoicing, orders, quotes, and email communications
* Attending meetings and training sessions as required
Key Skills & Attributes
* Excellent organisational and time-management skills
* Ability to work independently with minimal supervision
* Strong attention to detail and good numeracy skills
* Flexible, adaptable, and able to work under pressure
* Comfortable working to deadlines and prioritising workload
* Professional communication skills at all levels
Essential Experience & Requirements
* Proven experience in an administrative or coordination role
* Ability to manage multiple tasks in a fast-paced environment
* Strong customer service skills
* Excellent written and verbal communication
* Confident IT user with strong keyboard skills
* Team player with initiative and a proactive attitude
* Full UK Driving Licence
Desirable Experience
* Experience within a Customer Service, Helpdesk, or Service Desk environment
* Experience coordinating engineers or field-based teams across the UK
* Familiarity with CRM systems such as CASH Mentor (or similar)
* Experience processing invoices and purchase orders
What’s on Offer
* Competitive salary up to £31,000
* Stable, office-based role
* Supportive and professional working environment
* Opportunity to develop within a growing service-led business