Robert Half is delighted to be partnering with a globally leading business based in Bristol to recruit for a Credit Support Administrator on a full-time and permanent basis. Hours: Full-time and permanent (Hybrid available after initial training period) Reporting to: Operations Team Leader (Credit Control) Key Responsibilities Manage direct debit submissions and processing Provide customised invoice and billing reports to meet customer needs Issue statutory and regulatory notices (e.g., Annual Statements, Default Notices, NOSIA, SNOSIA) Contact customers to recover missed or overdue payments via phone, email, and letters Resolve invoice queries with internal teams and external customers Deliver high-quality customer service Comply with internal policies and procedures, meeting audit standards Communicate effectively and build trusted relationships across the business Maintain knowledge of changes in internal policies, procedures, and regulations Understand and comply with the Company's Conduct and Standards Adhere to all internal policies relevant to your role or associated responsibilities Skills & Experience Strong communication skills, both written and verbal Excellent time management and attention to detail High numerical accuracy and confidence handling financial data Ability to work effectively under pressure Proficient in Microsoft Office, especially Excel and Word Experience delivering excellent customer service Knowledge of risk awareness and control Background in billing and/or credit control (desirable) Benefits Generous contributory pension scheme Hybrid working model up to 2-days required onsite 25 days holiday, in addition to bank holidays Volunteering days to assist in charity work Sustainability Initiatives Holiday buy / sell (subject to conditions) Travel Insurance (cost associated) Dental Insurance (cost associated) Flexible working options available Study support (where applicable) Enhanced parental leave Referral bonus for referring an Employee Cycle2work Scheme Free breakfast / fruit BEN employee family support EV charging points, bike storage, shower & changing facilities and car parking Annual bonus scheme - Up to 7.5% of annual salary amount If this sounds like the next opportunity for you, apply today! Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.