Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Position: Admin Officer
Hourly rate: 12.36 PER HOUR
Assignment: 3 months with a view to extend
Location: Carlisle Combined Court
Working hours: 37 hours per week
* Fulfil key business operational priorities, processing county court workload on court IT systems and use of Microsoft programmes in Carlisle Combined court.
* Dealing with all court users and their enquiries either on the telephone or face to face.
* Supporting the court hearings.
* Facilitating CVP and Telephone hearings and the administration of such
* Prepare and distribute family digital bundles for court hearings Undertake administrative duties in the court office dealing with the casework, producing court orders, taking telephone calls and administering email boxes.
* Dealing with customers and supporting the work of the court.
* Assist participants in CVP appointments for court hearings.
* Prepare for court hearings with timely invitations, to booking that you have made on the caseload of the court.
* Share details on how to operate the CPV hearings with parties, and act as their first line support on technical issues.
* Liaise with court colleagues as to requirements for court hearings.
* Identify solutions to frequently occurring ongoing issues and work with team to share knowledge
Requirements:
* Strong customer service skills and confident dealing with the public
* Strong administrative skills with proficiency in Microsoft Office, Excel and Teams
* Excellent communication skills, both written and verbal.
Please apply with a word copy of your CV
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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