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Job Title: Customer Care Coordinator
Location: Glasgow, G33
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
At Persimmon, We Don't Just Build Homes — We Build Careers. When You Join Us As a Customer Care Coordinator, You'll Benefit From
* Competitive salary
* Bonus
* 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
* Life Cover & Contributory Pension
* Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
* Committed to diversity, inclusion, and empowering your development
What is the role?
Persimmon Homes West Scotland has a vacancy for a full time Customer Care Coordinator based in our Head Office in Glasgow. This role reports to the Customer Care Manager.
Primary Responsibilities
* Delivering an excellent level of support to our homeowners
* Proactively communicating with our homeowners throughout their Persimmon journey
* Responding to incoming communications from homeowners in accordance with company guidelines
* Making outbound courtesy calls to ensure customers are satisfied
* Accurately recording telephone calls and emails
* Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
* Liaising with other departments when specialist queries or advice is required
* General administration duties
What experience do I need?
* Excellent communication skills and a genuine desire to provide excellent customer care
* Motivated to achieve customer satisfaction targets
* Attention to detail when capturing and logging customer information
* The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
* You must be IT literate, with a good working knowledge of Word, Excel and Outlook
* Knowledge of COINS is an advantage but not essential as training will be provided
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Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Administrative and Support Services
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