Job Overview
Aquafax is the UK’s leading distributor of marine equipment, specialising in distributing the marine industry’s leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and enhance their experience with our company.
Why work for LKQ
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Greet and serve customers politely, patiently, and helpfully from the moment they enter the branch.
* Work on SOP system and handle customer transactions.
* Deliver balanced performance across key business metrics and KPIs aligned with business goals.
* Collaborate with Sales, Purchasing, Finance, and Technical Teams to maximise customer opportunities and promote a customer-first culture.
* Assist in receiving deliveries and managing stock procedures.
* Maintain the branch’s cleanliness, presentation, and stock levels.
* Support the Branch Manager in maintaining customer relationships.
Skills And Experience
* Passion for and experience in delivering excellent customer service.
* Previous experience as a sales advisor or in customer service.
* Interest in boating and/or knowledge of the Marine industry.
* Strong communication skills.
* Proficiency with Microsoft Windows and Office applications.
* Ability to plan, prioritise, and solve problems.
* Knowledge of SOP systems.
* Result-driven and motivated to meet and exceed targets.
What We Offer
* Competitive salary with regular reviews.
* Enhanced annual leave for a healthy work-life balance.
* Opportunities for career growth across the UK & Europe.
* Contributory pension scheme.
* Life assurance for financial security.
* 24/7 Employee Assistance Programme.
* Gym discounts at top health clubs.
* Comprehensive healthcare benefits including online GP and hospital plans.
* Cycle to Work scheme for tax-free bike purchases.
* Exclusive retail and staff discounts.
#J-18808-Ljbffr