Job summary
The key responsibilities of the post-holder will include:-
* Support for the day to day operational management of the service
* Management of a full and flexible administrative support to the service
* Management of efficient robust data capture systems
* Active contribution to the delivery of "patient centred" services
The post-holder will be expected to deputise for the Service Manager when required
Main duties of the job
* Manage personal workload to meet both corporate and personal deadlines
* Prioritise workload in a way that enables the delivery of both important and urgent tasks
* Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated
* Organise staff briefings and meeting as appropriate
* Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services
* Facilitate collaborative working between all stakeholders inside and outside of the Directorate-this will include both clinical and non-clinical staff
* Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
* Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve, the management, planning and development of services.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Details
Date posted
09 February 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£35,763 to £43,466 a year Per Annum Inc HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
337-NP-9388SM
Job locations
Cross site - Northwick/Central Middlesex/Ealing Hospitals
Watford Road
Harrow
HA1 3UJ
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Job description
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Qualifications
Essential
* Educated to GCSE Level (or Equivalent) in English and Maths or to NVQ level 2 or equivalent experience
Desirable
* oQualification in medical terminology
* o Demonstrate commitment to Trust HEART values - Honesty, Equality, Accountability, Respect, and Teamwork.
* o Rota experience
Knowledge and Skills
Essential
* Excellent interpersonal skills Excellent IT skills Ability to work to agreed standards and procedures. Strong written English skills, including spelling and grammar. Microsoft Office - especially Excel and Word Knowledge of health and safety and Trust Policies
Experience
Essential
* Experience of supervising teams of / people. Data entry Rota Co-ordination Recruitment NHS HR Management
other
Essential
* Enthusiastic and positive with a "can do" approach. Ability to work to deadlines. Punctual Team player with collegial working style Flexible, responsive approach to work. Demonstrate willingness to learn. Dedicated to equity and diversity. Willingness to work flexible hours to meet the needs of the service.
Person Specification
Qualifications
Essential
* Educated to GCSE Level (or Equivalent) in English and Maths or to NVQ level 2 or equivalent experience
Desirable
* oQualification in medical terminology
* o Demonstrate commitment to Trust HEART values - Honesty, Equality, Accountability, Respect, and Teamwork.
* o Rota experience
Knowledge and Skills
Essential
* Excellent interpersonal skills Excellent IT skills Ability to work to agreed standards and procedures. Strong written English skills, including spelling and grammar. Microsoft Office - especially Excel and Word Knowledge of health and safety and Trust Policies
Experience
Essential
* Experience of supervising teams of / people. Data entry Rota Co-ordination Recruitment NHS HR Management
other
Essential
* Enthusiastic and positive with a "can do" approach. Ability to work to deadlines. Punctual Team player with collegial working style Flexible, responsive approach to work. Demonstrate willingness to learn. Dedicated to equity and diversity. Willingness to work flexible hours to meet the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Cross site - Northwick/Central Middlesex/Ealing Hospitals
Watford Road
Harrow
HA1 3UJ
Employer's website
(Opens in a new tab)
Employer details
Employer name
London North West University Healthcare NHS Trust
Address
Cross site - Northwick/Central Middlesex/Ealing Hospitals
Watford Road
Harrow
HA1 3UJ
Employer's website
(Opens in a new tab)