Level 3 Business Administration Apprenticeship - Incident Management Solutions (IMS) About the Employer We specialise in helping our clients deal with the ‘vehicle journey’ after a motor incident. Whether it be Repair, Total Loss, Cash-In-Lieu or just Engineering we offer unrivalled professionalism, efficiency and market leading solutions all built around our ethical approach. Our technology and know-how allows us to become an extension of our clients and offer them the consistency and the flexibility that today’s ever-changing market requires. Whatever claim challenges you have we can work with you to offer a cost effective solution built around your needs. About the role Key details: Hours: Monday to Friday, 8.45am to 5.15pm, 37.5 hours per week Wage: £10 per hour Location: Wolseley Road, Woburn Road Industrial estate, Kempston, MK42 7NY Apprenticeship Standard: Level 3 Business Administration Duration: 16 months Overview of the role IMS are seeking an organised, motivated and hardworking individual to join their team as a business administration apprentice. You will provide administrative support to the organisation. Key responsibilities: To liaise with each department to understand their operational processes both with and without I2R. To identify efficiencies to be implemented both immediately and following further system development. To document processes using a range of software products. To prioritise and manage multiple projects using our newly adopted project management app. To assess and audit users to identify where additional training may be required. Work as part of a team to achieve business and service level agreements (SLA'S), through continuous improvements and targets. Be proficient with our purpose built software system and workflows - Incident 2 Resolution Assist within other departments when required to aid business needs. Work within the GDPR Data Protection Act legislation. Maintaining good working relationships with repairers/clients in representation of the Company. To work within the standards and procedures set in the Company’s Handbook / Policies To work within Health and Safety guidelines, the law and set rules given by the Company on any work premises/location Input ideas to help the running of the department and the Company To embody and work alongside the Company SMART Values in everything you do: Supportive Meaningful Agile Rewarding Transformational Apprenticeship Summary: You will work towards your Level 3 Business Administrator qualification across a total duration of 16 months! Training provider: LMP Group: https://lmp-group.co.uk/ All online/remote learning, no classroom or college day release An allocated tutor will support you throughout the apprenticeship! About the Candidate Skills & Personal Qualities Required: Strong verbal and written communication skills Working with accuracy and detail Good problem solving ability Ability to prioritise workload Strong IT/ computer skills Be organised and proactive Ability to use own initiative Teamwork and collaborative spirit Knowledge of practices relating to handling a motor claim desired Project management knowledge/skills desired Qualifications Required: GCSE or equivalent English (Grade 4) essential GCSE or equivalent Maths (Grade 4) essential Apprenticeship Overview The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities. Milestone 1. The Organisation - (Aims, Values, Policy) Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity). Milestone 3. Communication – (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity) Milestone 4. Continuous Improvement – (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility). Milestone 5. Project Management – (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project). Milestone 6. Preparation for End Point Assessment Next steps & Pre-employment checks (Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment. LMPEducation