Role Overview
We are recruiting an Assistant Service Manager for the MSK unit. The successful candidate will be required to support the Service Manager for the following Surgical firms - Knee and Sports Injuries, Foot and Ankle and Upper Limb and the wider team in the delivery of performance and business objectives. The post holder will have specific operational and staff management responsibilities, including quality, patient access, activity and financial targets, and will be required to undertake project management and / or implementation, as directed. The successful candidate will be responsible for the day-to-day operational management of the unit supporting and monitoring of the delivery of all relevant key performance indicators, objectives and targets within the unit. This is inclusive of demand and capacity management, monitoring activity both in outpatients and inpatients, consultant support and all required administration, reporting and staff management (as relevant for each individual area).
Responsibilities
* Provide support to the administrative element of the patient pathway starting with outpatients, through diagnostics, to theatre and post operatively.
* Support and monitor the delivery of all relevant Key Performance Indicators (KPIs) in the above areas.
* Continuously evaluate and analyse current process performance, identifying opportunities for improvement and, in conjunction with the appropriate administrative team colleagues, agree and implement those improvements to generate the identified quality, cost and delivery performance improvements.
* Monitoring and delivery of English and Welsh waiting time targets.
* Follow up pathways.
* Management of trust long waiting patients ensuring appropriate measures are taken to ensure patients are treated in a timely manner.
* Overall patient pathway support for the MSK Unit, escalating any issues as appropriate to relevant service manager.
* Ensure that the day-to-day and week-to-week short term capacity and demand management processes are adhered to within the firms and all appropriate actions are taken in a timely manner to achieve the identified quality, cost and delivery performance targets.
* In liaison with the booking and secretarial teams to ensure outpatient clinic and theatre session capacity is used effectively and backfilled wherever possible to maximise utilisation.
* Support the service manager with any governance issues relating to the Firms / Unit as appropriate to include investigations arising from Radar and any action plans associated with items on the Risk Register.
* Co‑ordinate the collection, analysis, validation and presentation of appropriate quantitative and qualitative data to ensure efficient and effective patient services within the Unit.
* Continuously analyse the capacity and demand performance of the firms, promoting and developing links with the Information Department and, in liaison with the appointed service manager, plan and take appropriate actions to enable the achievement of the identified quality, cost and delivery performance targets.
* Be responsible for the line management of appropriate staff within the unit including the recruitment process, attendance management and annual leave process.
* Provide effective leadership and management to staff which promotes high performance standards both individually and as a team, in the achievement of the Trust’s objectives and priorities. The Trust’s success will be dependent on all managers playing an active role to make sure the existing areas of good employment practice are universally embedded within the organisation.
Qualifications
* Experience supervising staff.
* Experience working effectively within a team environment.
* Experience working within an administrative environment.
* Experience of service improvement, waiting list management and demand & capacity planning.
* Proven performance management of services and delivery of targets within set timescales.
* Knowledge of NHS targets specifically RTT.
* Operational management with working knowledge of KPI delivery and ability to analyse, interpret and present information.
* Effective use of Microsoft applications (Word, Excel, PowerPoint).
* Ability to work under pressure within a multidisciplinary team‑based working environment.
* Ability to develop and communicate good working relations.
* Educated to degree level or possessing equivalent experience.
* Supervisory/management qualification.
About the Trust
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state‑of‑the‑art facilities – including our recently‑opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK). RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
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