Client Liaison Officer – Social Housing (Temp to Perm)
Chester Temp initially Permanent opportunity
Temp - 16.6 PAYE or £19:15 PAYE (Umbrella)
We’re recruiting an experienced Customer Liaison Officer to support planned works and retrofit programmes across occupied social housing in the Chester and Stoke areas.
This is a temp-to-perm opportunity. The role will start on a temporary basis with a clear intention to extend and move permanent for the right person.
Key Details:
• Contract: Temp to Perm
• Working hours: Monday to Friday, approx. 8am–4:30pm
• Location: Chester & Stoke (site-based)
• Mileage claimable (own vehicle required)
Responsibilities:
• Act as the main point of contact for residents during works
• Lead resident and community engagement across live schemes
• Communicate programme details, access requirements and timelines
• Manage queries, concerns and complaints professionally
• Resolve access and resident issues to keep works on programme
• Maintain accurate records of communications and issues
• Work closely with site teams and project management
Requirements:
• Experience as a Customer Liaison Officer / Resident Liaison Officer / TLO
• Background in social housing, planned works or retrofit or work in a LA or HA.
• Confident handling sensitive resident situations
• Strong communication, organisation and problem-solving skills
• Full UK driving license (essential)
• Competent with Microsoft Office
Apply now for immediate consideration