Membership Services Manager
* Annual Salary: To be discussed
* Location: Fife
* Job Type: Full-time
We are seeking a Membership Services Manager to join an exclusive 5-star business. This role is ideal for someone with a strong background in front-of-house management within the hospitality industry, particularly in luxury settings. The successful candidate will have experience in hotel management, guest relations, or as a head receptionist.
Day-to-day of the role:
* Oversee the daily operations of membership services, ensuring exceptional service standards are met.
* Manage and train front-of-house staff to maintain the highest level of customer service.
* Handle member inquiries and resolve issues with professionalism and discretion.
* Develop and implement strategies to enhance member satisfaction and retention.
* Coordinate with other departments to ensure a seamless experience for all members.
* Monitor and manage feedback, using it to make informed decisions to improve service and operations.
Required Skills & Qualifications:
1. Minimum of 2 years' experience in front-of-house management, preferably in a hotel, guest relations, or as a head receptionist.
2. Proven track record of managing a team in a high-pressure environment.
3. Excellent communication and interpersonal skills.
4. Stron...