Overview
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Responsibilities
* Lead, coach and develop a high-performing team of Sales Associates to achieve sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events and exceptional customer relationship management.
* Provide leadership and accountability for store performance, including business planning and execution.
* Support a culture that values diversity of thought and people, with progressive career opportunities and strong training and development.
Qualifications
* Effective verbal and written communication skills and excellent interpersonal abilities.
* Quality customer service skills with ability to win people over.
* Results-oriented with a high drive to meet objectives.
* Ability to pursue goals beyond what is required or expected.
* Senses others' development needs and supports their growth.
* Anticipates, recognizes and meets customers' needs; handles difficult situations with diplomacy and tact.
* Guides performance of others while maintaining accountability; cultivates and maintains networks.
* Models team qualities like respect, helpfulness and cooperation; high attention to detail and organizational skills.
* Ability to work autonomously and contribute to the team; proactive and positive approach to work.
* Discretion, confidentiality and tact when dealing with people.
* Retail sales experience; team leadership; degree of experience dependent on store size.
* Experience in strategic planning and execution; ability to develop financial plans and manage resources.
* Working knowledge of computerised systems including email and Microsoft Excel.
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
Note: This description contains the core responsibilities and qualifications for the MAC- JL High Wycombe Counter Manager role. The original content included multiple repeated sections and inline formatting; this refined version preserves the essential information in a clean, accessible structure.
#J-18808-Ljbffr