Contact information
For further information about this role, please email Leah Hartley (Clinical Governance Manager) via leah.hartley1@nhs.net
About the role
Are you ready for a new exciting challenge?
You will provide support to the Clinical Governance Manager on delivering all aspects of Clinical Governance. You will support the Clinical Governance Manager in the co-ordination, implementation and delivery of the Divisional Clinical Governance agenda. You will also deputise for the Clinical Governance Manager in their absence.
Please refer to the attached job description and person specification for further details.
Main duties
* Oversee the implementation of all aspects of governance such as investigations, reports, reporting all findings and issues to the Clinical Governance Manager
* Monitor and maintain the complaints and patient safety events database, ensuring compliance with nationally and locally determined response targets, reporting variance to the Clinical Governance Manager
* Assist the Division in the implementation and delivery of the Clinical Governance and Risk Management strategies, policies and work programmes for the Division
* To participate in any new interventions or initiatives across the Division to ensure the development of the Clinical Governance within the Division
* Deputise for the Clinical Governance Manager at appropriate committees and working groups as and when required
* Work alongside the Clinical Governance Manager in partnership with external organisations, e.g. patient forums and other agencies, gathering data as required
* Gather, analyse data and complete audits to assist in the design, production and prioritisation of the annual clinical governance strategy, action plans and work programmes to ensure improved clinical quality within the Division
* Take and transcribes minutes of formal meetings relating to complaints, incidents and serious untoward incidents. Generate written reports as required in relation to complaints and patient safety events Integrated Care Board (ICB), Patient Liaison Team, Complainants, Head of Nursing
* Support Lead Investigators in complaints management /investigations/systems-based learning as appropriate to the needs of the Division
* Participate in face-to-face meetings with families, patients and service users, supporting managers and matrons to seek resolution
* Meet face to face with patients and carers who have concerns regarding their treatment and management in complex and sensitive situations
* Liaise with the Complaints and PALS teams as required
* Work with the service units to ensure that quality assurance processes are in place to meet national recommendations across relevant areas in the Division
* Maintain records of responses and actions taken against recommendations from national and regional bodies that are reported to the Divisional Governance Group, ie NICE, NHS England, National Confidential Enquiries, Royal Colleges, Parliamentary and Health Service Ombudsman etc
* Audit records to ensure that they are maintained and managed within current national and local guidance, for example record keeping, documentation
* Maintain and assist in the management of the Risk Register
* Liaise with the Corporate Governance Team and the Health and Safety department as required
Please refer to the attached job description and person specification for further details.
Essential person specification requirements
Qualifications
* Graduated level qualification or able to demonstrate working at that level, equivalent professional qualification and further training/experience to post graduation level or equivalent experience
* Evidence of continuing professional development
Experience
* Experience of a Patient Safety System, for example RADAR
* Evidence of change management with the ability to influence change
* High degree of report writing skills
* Ability to design and implement plans
* Demonstrates ability to develop and utilise effective professional relationships
* Ability to manage and minimise risk
* Understanding of the Health and Social care management environment and roles and responsibilities within it
Skills and Abilities
* Ability to analyse complex information to support managerial decision making
* Self-motivated and able to work under their own initiative
* Proficient in the use of various software packages, Excel, word, PowerPoint
* Strong prioritisation skills with the ability to manage competing demands
* Self-motivated, highly organised with the ability to remain focussed under pressure
* Effective communicator at all levels
* Problem solving approach
* Innovative and creative, able to think laterally
* A team player, able to influence and motivate other staff
Please refer to the attached job description and person specification for further details.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Home electronics scheme
* Cycle to work scheme - subject to eligibility criteria
* Car lease salary sacrifice scheme - subject to eligibility criteria
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .