Overview
TUI North Yorkshire, United Kingdom — Scarborough store
Join the Retail Team as an Assistant Manager to lead, inspire, coach and develop a team to become destination experts who recommend and sell holidays, cruises, UK breaks and additional products while delivering exceptional sales and customer service. You’ll put customers at the heart of our business by creating unforgettable holiday experiences.
As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.
About Our Offer
* Starting salary: £13.30 per hour
* Commission on targets achieved
* Holiday benefits, discounts, special offers, and the option to purchase additional TUI time off
* Health and wellbeing support across Financial, Health, Social, Community and Career areas
* Investment in development and career progression
* Pension scheme and life assurance
About The Job
* Lead by example and model company values to inspire your team and deliver excellent customer service
* Coach and develop the team to reach high performance and standards that drive engagement
* Assist with developing the team to proactively investigate and resolve questions or complaints; take ownership when things go wrong
* Work with a variety of systems as technology advances to enhance knowledge and the digital customer journey
* Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty
* Assist with recruiting talent, maintaining high engagement and low attrition
About You
* Proven passion for leading by example and delivering excellent customer service
* Confident and engaging motivator with a drive to achieve goals and sales targets
* Skilled at balancing multiple tasks and staying motivated when challenges arise
* Flexible to embrace change and adapt to new ways of working
* Mentor with a fair and inclusive management style; values people as our most important asset
* Organised with effective communication skills
* Able to work a varied shift pattern in line with shop opening and closing times
We’re committed to supporting candidates with disabilities and impairments. If you require any support, please let us know.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Travel Arrangements
* Retail
* Hospitality
Note: Referrals and location-based updates mentioned in the original text are not included to keep the description concise and job-focused.
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