Applications Analyst
Department: IT
Employment Type: Permanent - Full Time
Location: Birmingham
Reporting To: Amy Johal
Description
As a dynamic and growing accountancy firm with over 1,000 employees, we are seeking an Applications Analyst to join our highly successful IT team. This role is pivotal in ensuring the smooth operation, optimization, and strategic development of our business‑critical applications. You will act as a key liaison between technical teams and business stakeholders, delivering solutions that drive efficiency and innovation across the group.
This role requires a deep understanding of CCH software or other relevant financial services software, excellent problem‑solving skills, and the ability to work collaboratively with various stakeholders to ensure the smooth operation and continuous improvement of core applications. Our recent acquisitions create a fast‑paced and exciting place to work! You will be working across the whole Dains Group, giving you exposure to different service needs that will allow you to support the realisation of our digital transformation.
Key Responsibilities
* Application Management: Oversee the day‑to‑day operations of the CCH applications, ensuring their availability, reliability, and performance.
* System Enhancements: Identify opportunities for improvement and lead application upgrades and integrations.
* Maintenance and Support: Provide technical support and troubleshooting for CCH applications, addressing any issues that arise in a timely manner.
* Training and Documentation: Develop and deliver training programs for end‑users, and create comprehensive documentation for application processes and procedures.
* Compliance and Security: Ensure that CCH applications comply with industry standards, regulations, and security protocols.
* Project Delivery: Participate in and lead application‑related projects, ensuring timely and successful delivery.
Skills, Knowledge & Expertise
* Education: Bachelor's degree in computer science, or a related field.
* Professional Experience: Proven experience working with CCH applications or similar software, including configuration, reporting, and workflow management. Demonstrated ability to work with stakeholders to gather and analyze business requirements and to develop and implement solutions that optimise business operations.
* Analytical and Problem‑Solving Skills: Excellent analytical skills and the ability to interpret complex business processes and optimise them effectively.
* Communication and Collaboration Skills: Strong communication and collaboration abilities, with the confidence to influence and persuade stakeholders. Able to build strong and effective relationships externally with customers and stakeholders, and maintain effective working relationships with the IT team and wider Dains teams.
* Organisational and Time Management Skills: Strong organisational skills with the ability to manage multiple priorities. Demonstrates a structured and organised approach to work.
* Personal Attributes: You have a confident but approachable manner and actively showcase resilience when taking on new challenges. You demonstrate flexibility, motivation, and confidence in influencing others while maintaining a positive and professional attitude.
Join us to advance your expertise in a dynamic environment where growth and learning are prioritised and your ability to lead and collaborate is valued and nurtured.
Job Benefits
At Dains, we are committed to your professional growth and development. We provide a comprehensive suite of training and development opportunities designed to enhance your skills and expand your career possibilities. Our leaders utilises a coaching style and provide on‑the‑job training. You will have access to continuing professional development courses and will be sponsored to undertake a coaching training course if you are not already a trained coach. We support every team member in achieving their full potential. Our development programmes are tailored to nurture your unique talents and ambitions, ensuring you not only meet but exceed your professional goals.
We offer a highly competitive salary, and our generous benefits package includes, but is not limited to:
* Flexible and hybrid/smart working options
* 25 days annual leave (plus bank holidays)
* Option to buy and sell annual leave
* Health Insurance
* Life Assurance
* A generous discounted shopping platform for all staff
* Greener car scheme
* Cycle to work scheme
Joining us also brings many social benefits; we have a full social calendar!
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