Service Design Manager Permanent Hove, East Sussex - hybrid 1-2 days pw Up to £75,000 5% annual performance -related bonus We have an exciting new opportunity for a Service Design Manager to join Robert Walters as a Consultant. As an employed Consultant, you will benefit from permanent employment with Robert Walters and will be deployed on an interim or project basis into our clients' organisations, in return we will provide you with the opportunity to develop your skills with ongoing training and professional accreditations. Join our client - A global financial services group and a major global investor. Specialising in institutional retirement, capital investment, investment management, and retail services. The Opportunity: The Lead Service Design and Transition Manager will be accountable for two key aspects of these critical capabilities for Group Functions Change and Technology. You will help to maintain an effective Service Design capability, process, and resources to ensure all new and/or changed services, being delivered through Portfolios, Projects and Small Change, are designed and delivered to meet defined support expectations and ongoing maintenance requirements. You will also maintain oversight to ensure all aspects of Service Transition governance are adhered by all new and/or changed services being delivered through Portfolios, Projects, and Small Change and that timelines and approvals are delivered within appropriate timescales. Key Responsibilities: * Manage a small team of Service Design resources, aligning them to Portfolios to deliver Service Design requirements for Projects and Small Change * Ensure there is a clearly defined and implemented Service Design Framework to ensure design requirements for services of similar type, size and complexity can leverage clear and repeatable templated design packages * Ensuring Service Design resources are managing compliance to Service Transition criteria as per process in a timely fashion and that deviations are escalated in a timely manner * Maintaining effective oversight of Service Design Supply and Demand from the Portfolio Change Teams and establishing annual forecasting and tracking * Establish and maintain effective relationships and engagement with all key stakeholders to ensure the Service Design and Transition capability is effective and delivering as expected * Ensuring all aspects of onward run and maintain support are considered and agreed within the Service Designs, irrespective of where support teams reside for new or changed services. * Ensure that effective service support artefacts are delivered in a timely manner including, operating procedures, team interfaces, tooling, inter-tool exchanges and service knowledge in order to avoid any gaps in the end-to-end service support and maintenance provision * Define and implement a Service Design and Transition Roadmap which considers, Capability Maturity, Process Improvement initiatives and Benefit Realisation. * Define and Implement effective MI and Reporting to support the Service Design and Transition capabilities and process compliance * Attend various governance meetings as required to ensure Service Design and Transition capabilities are represented * Perform team management duties such as performance management and appraisals, coaching and training, and appropriately aligned personal development plans * Driving standardisation, automation, innovation, and continuous improvement activities to maintain an effective framework and processes that aligns to Policies and Standards * Simplifying Service Design requirements in a clear and repeatable way to ensure clarity around expectations for stakeholders * Ensure technology and services and ways of working align with Treating Customers Fairly principles and guidelines. Key skills and experience: * ITIL Foundation or relevant IT SM experience * Degree or demonstrable equivalent experience at this level * ITIL Service Design * ITIL Service Transition * Solid understanding of Service Design frameworks and requirements * Solid technical and operations understanding * Understanding of Agile, Waterfall based project delivery * Good understanding of all aspects of IT Service Management * ITSM Platforms - Workflow, reporting, CMDB, Monitoring/Alerting, * Experience in driving standardisation within Service Design * Experience of working in regulated environment * IT Operations experience in professional services * Strong customer focus background * Proven stakeholder management and engagement skills * Strong organisational and management skills * Previous experience of managing a small team of IT specialists * Able to communicate complex subjects clearly and concisely, tailoring the message appropriately, to be consumed by the intended target audience. * Self-motivated and able to take initiative with minimal direction, leveraging previous skills and experience We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line. ADZN1_UKTJ