About the Role
We are seeking an experienced Sales Leader to run the engine room of our sales and service operations. This is a hands-on leadership role in a fast-paced, phone-based environment, overseeing a hybrid team of 6 (3 Sales Executives and 3 Account Managers covering Customer Service).
You will focus on managing call quantity and quality, driving daily performance metrics, and ensuring your team delivers outstanding commercial results and customer experiences. If you thrive in a high-energy sales environment and know how to motivate phone-based teams to hit their KPIs, this role is ideal for you.
Key Responsibilities
Team Leadership
Lead, motivate, and coach a team of 6 sales and account management professionals.
Run daily stand-ups, morning meetings, and engagement sessions to keep the team aligned and energized.
Oversee phone activity, ensuring target dial rates, talk times, and daily outreach routines are met.
Conduct call monitoring and quality assurance checks to maintain high standards for compliance, tone, and commercial effectiveness.Performance & KPI Management
Monitor and report on key metrics including conversion rates, call volumes, retention targets, and customer satisfaction.
Maintain visibility of team performance, providing coaching to address gaps and celebrate achievements.
Ensure accurate data entry in CRM systems, including pipeline data and account notes.Sales & Service Excellence
Manage the end-to-end customer lifecycle, ensuring smooth handoffs between sales and account management.
Act as an escalation point for complex customer queries, sales objections, or retention conversations.
Support revenue growth by identifying cross-sell and upsell opportunities during account management calls.Coaching & Development
Conduct regular call listening, side-by-side coaching, and 1-to-1 feedback sessions.
Coordinate onboarding for new team members to ensure a smooth ramp-up on the phones.
Foster a culture of resilience, discipline, and continuous improvement across the desk.Skills & Experience
Proven management experience in a call centre, sales desk, or team leader role in a high-velocity, phone-based environment.
Strong people leadership skills with a track record of coaching and motivating phone-based teams.
Metric-driven mindset with knowledge of commercial KPIs, sales funnels, and customer success principles.
Excellent communication skills, able to handle escalations calmly and command attention.
Highly organised, able to manage multiple priorities in a fast-paced environment.
Tech-savvy, proficient in CRM systems and data dashboards to make informed decisions.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity