Job Description
We are looking for a Digital Enquires Ambassador to join our Virtual Boutique, based in our London Office.
As our Digital Ambassador you will be the first point of contact for all digital enquiries for specific high-end luxury watch brands for Watches of Switzerland, Mappin & Webb and Goldsmiths. Enquiries will be via email and our virtual platform, chat, audio and video. Through strong communication skills you will use your expertise to deal efficiently with initial email and web enquiries, to offer support to clients who may have questions or concerns about a specific timepiece or liaise and transfer the client to the wider business should they wish to purchase.
This role will also be focussing more on the virtual side of the business, including managing web enquiries and communicating with clients over video call e.g., Zoom or Skype. Our Digital Ambassadors are passionate about what they do! A team player with a keen eye for detail and delivering excellent customer experience, you will ensure all communication is kept in line with company procedures as well as assisting with deliveries and collections from external locations.
About you
* High level of personal drive and determination to succeed
* Excellent communication skills via email, telephone, and IM systems
* Attention to detail
* Strong organisational skills with the ability to prioritise work in a fast-paced environment
* Passion for delivering exceptional client experience
* Eager to learn and build on your retail and product knowledge
About us
Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.
Some of our benefits
* Holiday Purchase Scheme
* 24/7 Employee Assistance Programme
* 24/7 Virtual GP service
* Share Save Scheme
* Enjoy your Birthday Off
* Free Wellbeing Tools
* Generous Discount Scheme
* Enhanced Maternity Pay
At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.
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