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Loyalty specialist

Aylesbury
Willis Global
Posted: 7h ago
Offer description

Our client, a well-established customs clearance specialist with over 20 years of trading are recruiting for a Customs Specialist to join their team at offices near Aylesbury, Buckinghamshire.
An exciting opportunity to join a highly regarded customs clearance specialist with great potential for future growth
Brand new offices and warehouse facility, located on a growing business park with many new facilities planned i.e. a cafe and restaurant along with creche facilities.
Competitive salary, dependant on skills and experience
5 Hours a week, Monday to Friday – 09:00 – 17:00
Working 11:00 – 16:00 on a Sunday on a rota basis (approx. Holiday, 20 days per annum, increasing by 1 day per year after the first year of employment to maximum 25 days per annum

As a Customs Specialist you will have a wide range of duties that deal with each step of the shipping process, including tracking shipments and communication with clients about the shipments progress. Fill out import-export documentation, compile carrier and route assignments, compute/check international fees and charges for each shipment, ensure correct taxes and duties are applied and keep track of shipment payments. Use Sequoia Customs clearance software along with other customs entry systems and the bespoke company Savvy system.

Duties and Responsibilities of the Customs Specialist
Ensuring full compliance of all documentation and all HMRC/Border Force updates, systems or manual.
Liaising with Customers and Airlines, answering all telephone, email enquiries
Dealing with ad hoc telephone and email queries.
Arranging Collections of Air Freight from Airlines/sheds
Monitoring T1 & Customs referral cages and making sure that shipments are cleared in time.
To escalate as appropriate, all queries, requests, complaints and problems in a timely manner.
Follow work schedules and working instructions to ensure clearance, collection and processing to final mile vendors is co-ordinated and delivery KPI’s are met.
Adhere to and follow all HMRC & Border Force’s legal regulations in order to maintain compliance with the operating of an ETSF.

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