Job Summary
Field Service Engineer / Field Support Technician who can fault‑find hardware and software applications and break‑fix hardware devices, who also has excellent client‑facing skills is required for a well‑established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Locations
North East, North West, Central, South East & South West (Disclaimer: There will also be UK‑wide travel and staying away from home when required).
All Levels of Experience Considered
ALL LEVELS OF EXPERIENCE CONSIDERED
Job Details
Salary: £30,057 per annum (Including On‑Call Supplement)
Job Type: Full‑Time, Permanent
Working Hours: 13‑hour shifts, 3 days on / 3 days off rota basis (inclusive of weekends and bank holidays)
Full UK Manual Driver’s License required.
This role will involve being on the road daily visiting clients, which may involve some overnight stays.
Duties
* Conduct daily visits to client locations to break‑fix, install, refurbish and maintain EPoS equipment, chip‑and‑pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi‑Fi and other pertinent IT equipment.
* Travel to client sites to provide on‑site equipment swap‑out services, minimising downtime during replacement.
* Perform the setup of Wi‑Fi devices and identify faults with data network cables on site.
* Troubleshoot and resolve technical, hardware or software issues during site visits, escalating to the appropriate team when necessary.
* Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task.
* Experience in installing EPoS within the retail or hospitality industry would be ideal; additional EPoS installation training will be provided.
* Essential requirement: willingness to travel to client sites daily.
* Candidates must possess a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
Qualifications
* 1 year of IT support experience (preferred).
* 1 year of EPoS experience (preferred).
* UK Manual Driving Licence (required).
* Willingness to travel 100% (preferred).
* Excellent written and verbal communication skills.
Benefits
* Company van and fuel card.
* Training opportunities.
* Annual performance bonus.
* 28 days annual leave.
* Company events, team parties and team‑building activities.
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