Facilities Management
Office
Employed
08: :30 (Saturday Only)
Basingstoke
RG21 4AW
About Psicon
Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.
About The Role
As a Weekend Front of House Co-ordinator, you will be supporting our clinic team with a variety of administrative tasks needed to keep our services running smoothly. You will be the face and voice of Psicon supporting our patients, clients, parents and children that use our services in our Basingstoke clinic. Hours are
08:00 - 17:30
(
Saturdays Only
)
Principle duties and responsibilities
* Meeting and greeting clients, patients, families and other visitors.
* Ensuring all visitors are signed in and have appropriate visitor passes.
* Ensuring waiting areas are a calm, welcoming, clean and tidy environment.
* Maintaining oversight of all tasks and processes within the Front of House service.
* Assisting administrators with daily / weekly completion of tasks such as - answering and handling telephone calls, managing incoming and outgoing post, scanning and uploading clinical documents or visitor documents and uploading to the appropriate area of the business.
* Managing and organising clinic changes.
* Working within and supporting to maintain KPIs in collaboration with the Quality Management team.
* Completing regular audits of designated team to ensure regulated activity is completed as defined within the Company's protocols, NICE guidelines and CQC regulations.
* Liaising with contractors on behalf of the Estates Manager and reporting to the Facilities team with updates regarding the site and utilities.
* To be the first point of contact for site and utility emergencies.
* Overview of the clinics on site to ensure, cover and adaptability if needs arise.
* Room bookings and allocations.
Person Specification
* Ability to collate, present, and interpret data or desire to learn.
* Understanding of NHS structure (e.g. NHS England, CCGs, NHS trusts) or desire to learn.
* Ability to work with both details and 'the bigger picture'.
* Ability to communicate verbally and in written form clearly and in line with Psicon core values.
* Confidence to raise concerns with management if targets/KPIs are not being met or at risk of not being met.
* Ability to work as part of a team displaying Psicon core values in all tasks undertaken.
* Confident in presenting information and data to wider team where required.
Core Responsibilities
* Adhere to all company policies and procedures and be responsible for ensuring they are aware of the existing policies and procedures.
* To act in accordance with their professional body (where applicable) at all times.
* Abide by the company's confidentiality policy and the confidentiality agreement.
* Maintain awareness and comply with policies and procedures relating to Health and Safety.
* Act in accordance with and promote the company's core values (commitment, trust, integrity and kindness).
* Promote a positive approach to equality, diversity and treat others with dignity and respect.
* Demonstrate awareness of safeguarding and be aware of the company's policy and procedure relating to raising safeguarding concerns.
* Develop and maintain positive relationships with colleagues, ensuring approachability, and open and honest conduct.