A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe.
We are seeking a proactive and detail-oriented Graduate Client Service Executive to serve as the primary point of contact for their clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset.
This role would suit a recent graduate looking for their first office based role wanting to grow and develop within a dynamic, forward thinking organisation.
Salary of £25,000 plus discretionary company bonus + excellent benefits. Office based Mon to Fri with the option to work one day a week from home after probation.
Duties include
Front-line Support
Provide troubleshooting assistance for online platform queries
Support clients with currency trade execution
Investigate and resolve payment and banking issues, acting as a liaison for internal updates and communicating these to clients
Client Relationship Management
Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery
Manage client accounts, monitoring progress and promptly addressing any issues or concerns
Prepare and deliver reports, proposals, demonstrations, and training
Identify opportunities for upselling or cross-selling services
Skills/Experience
Excellent attention to detail
Superb communication skills
Eager to learn
Adept at building strong relationships
Able to maintain composure and perform well under pressure
Capable of managing multiple accounts and prioritizing tasks efficiently in a fast-paced environment
Possessing a strong numerical aptitude to identify discrepancies
Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce)
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
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