Customer Service Advisor
Shaw, Oldham
£25,000 per annum - Benefits include Pension, Life Assurance, 20 Days’ Holiday (rising with service)
We are recruiting for an office-based Customer Service Advisor to join a friendly, focused and supportive team. As a Customer Service Advisor, you’ll help Olleco deliver a fantastic customer experience, working alongside operational departments to put the customer at the heart of everything we do.
Olleco operates in the recycling and renewable energy sector, meaning the successful candidate will become part of a company making a difference in the fight to impact climate change.
The role includes:
This is a phone-based customer service role taking inbound and making outbound calls. Most of the work is computer based with lots of communication and collaboration with colleagues.
* You’ll be delivering amazing customer service by building rapport with our customers
* There will be opportunities to grow the business
* We look to proactively manage our customers accounts, identifying and resolving any potential issues in creative and responsive ways
* You’ll work alongside the Food Waste team to make our service as efficient as possible while continuing to deliver an excellent service to our customers
What we are looking for:
* Previous experience in a customer service or sales role, ideally phone based but that isn’t essential
* Previous experience of working on computer and phone systems
* The ability to follow and understand a set process
* Good written and verbal communication skills
* Ability to work in a busy office environment
* GCSEs in English and Maths at grade C /4 or equivalent
What do we offer?
* Working Hours, Monday - Friday 9.00 am - 5.00 pm
* We encourage continuous learning and provide opportunities for you to develop your career - did you know almost 80% of our managers have been promoted internally?
* Wellbeing support – free access to our Employee Assistance Programme
* Coaching, training and support – if you have the right interpersonal skills we’ll help with the rest!
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