Lettings Consultant/Senior Job Description Lettings Consultant/Senior - Farnham, Surrey, UK Full-time, Permanent Salary: £30,000.00 to £35,000.00 per Annum About Us As a rapidly expanding business, we are always looking for talented individuals who share our passion for success and our commitment to providing our customers with the highest levels of services. Key Responsibilities: Leadership & Team Support: Lead by example, providing guidance and support to junior lettings negotiators and assisting in their professional development. Mentor and train new team members, helping them develop the skills necessary to succeed in a competitive lettings market. Assist in the development of training materials and processes to improve team performance and ensure best practices are followed. Conduct regular one-on-one meetings with junior team members to assess performance and provide feedback. Property Letting & Negotiation: Manage a portfolio of rental properties, ensuring maximum occupancy and achieving optimum rental yields for landlords. Lead negotiations with tenants and landlords on rental terms, pricing, and other conditions, ensuring both parties’ needs are met. Provide expert advice on market trends, property pricing, and rental strategies to guide landlords in making informed decisions. Oversee the lettings process from property viewings to contract signing and tenant move-in, ensuring all aspects run smoothly. Client Relationship Management: Build and maintain strong relationships with landlords and tenants, ensuring their needs are met and expectations are exceeded. Resolve tenant or landlord issues quickly and professionally, maintaining high levels of client satisfaction and fostering long-term relationships. Act as the main point of contact for landlords, managing expectations and addressing concerns promptly and professionally. Ensure effective communication and coordination between the lettings team, landlords, tenants, and other stakeholders during the tenancy process. Business Development: Actively generate new business opportunities by identifying and securing new landlords and rental properties. Proactively market and promote the company’s lettings services, building brand awareness and expanding the client base. Attend property viewings, networking events, and industry meetings to grow your professional network and generate leads. Contribute to business development strategies and identify areas for growth and improvement in the lettings department. Administration & Compliance: Ensure all property listings, documentation, and records are up-to-date and compliant with current legislation and industry standards. Oversee the preparation of tenancy agreements, conducting reference checks, and ensuring that all contracts meet legal requirements. Maintain accurate and organized records of property transactions, tenant information, and client communications within CRM systems. Ensure compliance with industry regulations and best practices, keeping up-to-date with changes in legislation and policy. Performance & Reporting: Monitor and track individual and team performance against targets, KPIs, and business objectives. Provide regular updates to management on team progress, property market trends, and areas for improvement. Ensure the lettings process runs efficiently, meeting both business objectives and client needs. Drive and report on team performance with an eye towards continuous improvement, focusing on operational efficiencies and revenue generation. Key Skills and Qualifications: Experience: At least 3-5 years of experience in a lettings negotiator or senior role, with a proven track record in property lettings and negotiations. Leadership & Mentoring: Strong leadership and mentoring skills, with experience managing or supervising a team of lettings negotiators. Market Knowledge: In-depth understanding of the lettings market, industry legislation, and best practices in property management. Communication Skills: Excellent communication, negotiation, and interpersonal skills, with the ability to build strong relationships with clients and team members. Organizational Skills: Strong organizational and time-management abilities, capable of managing multiple tasks and priorities effectively. Client-Focused: Ability to build and maintain long-lasting client relationships, delivering exceptional customer service. Technology Proficiency: Proficiency in property management software, CRM systems (e.g., Salesforce, Zoho), and Microsoft Office Suite (Word, Excel, PowerPoint). Licensing: A full, clean driving license may be required (depending on role location). Qualifications: ARLA (or similar) qualification is desirable but not essential. Benefits: Competitive Salary with performance-based commission structure. Opportunities for Career Progression into management roles and beyond. Ongoing Professional Development & Training to support career growth and enhance industry knowledge. Health Insurance and other health-related benefits. Pension Contributions to help you plan for the future. A dynamic and collaborative work environment where your ideas and contributions will be valued. Additional perks such as team incentives, bonuses, and rewards for performance. How to Apply: If you have the experience, drive, and passion to lead in this role, please apply now! We look forward to receiving your application!