Customer Services Administrator Rushden, Northamptonshire NN10 £26,725 per annum Hours: 9am – 5pm, Monday to Friday Commutable from Kettering, Northampton, Wellingborough Permanent Office based role Are you a proactive and detail-oriented individual with a passion for delivering excellent customer service? Hawk 3 Talent Solutions are recruiting for a Customer Services Administrator to join our dynamic company based in Rushden, Northamptonshire In this role, you’ll be the key link between our customers and internal teams, ensuring smooth order processing, prompt issue resolution, and clear communication. Reporting to the Sales Manager, you’ll help drive customer satisfaction and support business efficiency Key Responsibilities: Manage customer orders and forecasts with accuracy and timeliness. Handle customer enquiries via phone and email professionally. Resolve customer issues on first contact whenever possible. Maintain accurate system data and remove obsolete information. Support the external sales team with administrative and logistical tasks. Liaise with technical, sales, and production teams to provide updates. Build strong relationships with customers and internal teams. Identify cross-selling and upselling opportunities. Prepare reports and forecasts as needed. Contribute to continuous improvement initiatives. What We’re Looking For: Experience in a fast-paced office or custo...