Job Description
Senior IT Engineer - T3As our Senior IT Engineer, you will be responsible for:
* Acting as an escalation point to 1st and 2nd line technicians.
* Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
* Maintaining a high degree of customer service for all IT Support queries and projects.
* Accurately updating /maintaining our ticketing system and striving to exceedSLAs.
* Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.
* Liaising with third party softwarehardware providers to expedite prompt resolutions for clients.
* Provide guidance on cybersecurity and IT best practices.
* Effectively managing tickets & task through a PSA.
* Managing Project works efficiently.
* Mentoring and supporting colleagues.
* Providing technical support resource to support teams.
* Maintain accurate technical documentation and asset records.
* Out of Hours work on occasion
Skills / Experience preferred:
* Proven experience in a 2nd/3rd line support role within an MSP.
* Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting
* Varied Cloud Solutions experience.
* Configure and manage virtualised environments (Hyper-V, VMware).
* Familiarity with backup solutions, RMM tools, and IT security practices.
* Exchange Online, Microsoft 365 deployment, operation and troubleshooting
* Active Directory and Group Policy Administration
* Microsoft Azure deployment, support and development exposure.
* Networking Routers/Switches/Firewalls installation, operation and troubleshooting
* Cisco Meraki &Unifi configuration, deployment & management
* Connectivity Experience specifying and deploying Fibre, MPLS, EFM,vDSL.
* Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec
* Excellent troubleshooting and communication skills across a variety of disciplines
* Desirable/advantageous Telephony 3CX,Gamma, Microsoft Business Voice.
Preferred Qualifications:
* HND or BSC / Degree in Computer Science
* Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage.
* ITIL v4 certification(or willingness to work towards it)
* Current Driving License and owncar required.
REF-228 565
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