Customer Service Representative - Call Centre - Banking Location: Newcastle (Cobalt Business Park) Rate: £17 per hour (Inside IR35 via umbrella) Contract Length: 6 months, with the opportunity to transition into a permanent role
Do you have the right skills and experience for this role Read on to find out, and make your application.
We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.
You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.
Working Hours Shifts between 8am and 10pm, Monday to Sunday
Operates on a 68 week shift rotation, providing plenty of notice to help you plan
Includes some evening and weekend shifts, fairly shared across the team
The Role As a Customer Service Advisor, you will:
Deliver excellent customer service across a range of loan-related enquiries
Handle more complex customer requests, collaborating with colleagues across the business where required
Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
Maintain accurate and up-to-date customer records in line with GDPR requirements
Work towards and achieve agreed Key Performance Indicators (KPIs)
If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.
What Were Looking For A friendly, approachable, and customer-focused attitude
Ability to work in a fast-paced, process-driven environment
Strong attention to detail and confidence using computer systems
A team player who enjoys working collaboratively and contributing ideas for continuous improvement
A strong sense of responsibility when handling sensitive customer information
The ability to undergo financial and criminal background checks
Whats on Offer Salary up to £23,500 per annum (when permanent), depending on experience
Competitive benefits package including:
Private medical insurance
Gym membership discounts
Contributory pension scheme
25 days annual leave
Mental Health First Aider support
Plus many additional benefits
Work Environment This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting. xsngvjr
If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.