About The Role
To effectively carry out servicing and inspections of machinery ensuring we deliver a first class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representative's and your Line Manager.
What you will be doing
* Carry out maintenance servicing and inspections on Volvo construction equipment and miscellaneous equipment, submitting detailed inspection reports in a timely manner.
* Ensure work is carried out to high standards, delivering exceptional customer service.
* Ensure all work is checked & tested with a keen eye to detail & high quality of work carried out, at all times.
* Carry out all work in line with quotations and time guides, highlighting to management where additional work may be required.
* Complete product updates / campaign work as instructed by the CSA Planners.
* Accurately complete systems/paperwork, including but not limited to oil sample reports, Matris readouts, component failure reports, Service Inspection Reports.
* Flexibility to work overtime as and when required and to honour reasonable call out requests.
* Work in accordance with SMTGB standards for health, safety, quality and environmental care.
Requirements
Knowledge, Skills, And Experience
* Relevant experience in the repair and maintenance of heavy construction plant.
* Be able to drive and handle heavy construction machinery in a safe and efficient manner.
* Be able to understand some technical literature, Inc service manuals, service bulletins and parts books.
* Ability to communicate efficiently with colleagues, management and customers.
* Basic computer skills and ability to use email.
* High standards and attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Hold a full and valid UK Driving Licence
Desirable
* Welding, fabrication and line boring experience
What We Offer You
* 5% Employer Pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance 4 x annual salary
* Yulife - Wellbeing App offering discounts and vouchers
* Financial/Physical/Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, which includes 24/7 Doctor access
* Healthshield - Cashplan for all employees
* Family Friendly policies
* Company events
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