Under the direction of the Registered Nurse, work with all members of the multidisciplinary team, to contribute to the provision of the highest standards of patient care. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate East of England Community Health and Care's values and Behaviour Framework.
This job description is to be read in conjunction with the core skills list for this particular role.
To accurately and promptly carry out the instruction's of the Registered Nurse (RN)
To carry out duties as specified within the Trust's Approved Core Task List for Clinical Support Worker (working within assessed competence)
To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately
To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within the remit and pass on enquiries to the Registered Nurse
Take all reasonable steps to ensure the safe keeping of patient's property in accordance with the Trust policy
Promote a professional, welcoming and uncluttered environment, keeping all storage areas safe and clean and tidy
To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions
To have completed the Care Certificate or relevant experience in a care setting
Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Job responsibilities
Clinical duties to include patient hygiene - assisting patients with personal care
Bowel and Stoma Care - to assist the RN with basic aspects of stoma care and reporting any abnormalities
Assisting the RN with catheter care, changing bags, recording output and reporting any abnormalities
Ensuring patient physical comfort - reporting any signs of physical distress to the RN
Nutrition - Assisting patients with the preparation of food and feeding where required, having an awareness of IDDSI and raising issues with the RN
Clinical measurements - to assist with routine blood pressure and blood glucose monitoring
Noting physiological and neurological observations following completion of Trust training
To provide basic tracheostomy and airway support once assessed competent under the direction of appropriate person
Following successful completion of competency assessment may perform 12-lead ECGs under the direction of the RN
To prepare patient equipment, practice infection control, document and record patient details onto Trust electronic system and answer telephone calls
Person SpecificationQualifications
Essential
• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent Health Care experience
Desirable
• City and Guild NVQ Level 3 in Care/Health and Social Care
Experience
Essential
• Some previous experience in a nursing/care assistant role
Skills, Abilities and Knowledge
Essential
• Good organisational skills
• Basic IT and computer skills
• Good interpersonal and communication skills
• Good numeracy and literacy skills
Communication
Essential
• Clear oral communication
• Basic computer skills
Personal and People Development
Essential
• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient
Personal Attributes/Behaviours (linked to the Trust's Behaviour Framework)
Essential
• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills
Other
Essential
• Able to make own travelling arrangements
• Able to work 12.5 hour shift day/night patterns
• May be required to work in other community hospital's within our Trust in order to meet the needs of the service
Desirable
• Be able to drive the minibus
This advert closes on Sunday 7 Jun 2026
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