Job Description
Job Title: Senior User Researcher
Location: Cardiff, Wales
Employment Type: Contract – 6 months (possible extension)
Working Model: Mostly Remote (occasional onsite across Wales)
Join a healthcare digital transformation team to lead user research for service delivery projects. You’ll work both independently and collaboratively to design research strategies, deliver insights, and support service improvements.
Key Responsibilities:
* Lead and conduct user research across the healthcare digital services.
* Mentor researchers; train teams in user-centred and agile practices.
* Deliver organisation-wide research training programmes.
* Advocate for inclusive, accessible, evidence-based design.
* Analyse data, produce insights, and influence service policy.
* Collaborate with cross-functional teams and manage stakeholders.
* Ensure research quality, cost-effectiveness, and alignment with user needs.
Requirements:
* Proven experience in senior user research roles (health/public sector preferred).
* Strong in qualitative/quantitative methods and inclusive design.
* Master’s degree or equivalent experience.
* Desirable: FEDIP Senior Practitioner, CXA certification.