Overview
As part of a heating maintenance team the post holder will be expected to provide a comprehensive repairs and maintenance service to domestic heating installations and appliances in client properties. You will be able to analyse, fault find and carry out repairs and services in a professional manner and to a high standard in compliance with and in accordance with current regulation / legislation.
Responsibilities
* To service, repair, maintain and install gas appliances in client owned properties, in accordance with manufacturer's instruction and guidance.
* Be competent in fault diagnosis and repair of modern and traditional boilers and be able to carry out repairs to central heating systems, including fitting new pumps, motorised valves, radiators and adapting pipework as necessary.
* Power Flushing of heating systems
* Ensure the security and correct operation of plant and equipment supplied, to include vehicles, flue gas analysis meters and mobile data equipment i.e. PDA's.
* Ensure all certification and documentation is completed accurately and in accordance with Data Protection and Information Security regulations.
* Regular monitoring of first time fix and call back rates will be in place to ensure standards and service levels are maintained.
* Have a high level of literacy and numeracy to enable the various calculations associated with gas works to be completed along with the dissemination and relation of manufacturers instructions
* Have a logical and methodical approach to problem solving and fault diagnosis, and the ability to stay focused and have the mental concentration to follow a problem through to a satisfactory outcome.
* Have a sound knowledge of Customer Care and possess the ability to deal with potentially angry or upset people and be able to cope with the emotional demands dealing with such situations could cause.
* Willing and able to work as part of a team and independently showing initiative dealing with situations and completing tasks.
* To effectively communicate with customers to explain the correct operation of gas appliances and the importance of regularly servicing gas appliances
* Ability to work to deadlines and timescales and liaise with managers and customers regarding changes to schedules or appointments
* Be willing and able to work with and train apprentices or other personnel as required.
* Any other duties as may reasonably be requested by the Contract Supervisor/Manager
Qualifications
* ACS qualifications - minimum of CCN1, CEN1, WAT1, (CENWAT), CKR1, HTR1 & CPA1, Energy Efficiency, DAH1, Unvented Hot Water, WRAS (water supply regulations 1999)
Health & Safety
* Certificate of Asbestos Awareness Training
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