Direct message the job poster from Pura Aventura | Travel Positive
Director at Pura Aventura, B Corp certified tour operator & home of Travel Positive
Job Summary:
Sell Pura Aventura’s exceptional holidays and be part of growing our leadership in sustainable travel.
Why Pura Aventura?
Join us on our mission to ignite a sense of discovery, joy, and connection through travel.
We’ve been designing and delivering exceptional, thoughtful trips through the depths and breadths of Central & South America, Portugal, and Spain since 1999. Most of us work hybrid between home or travels and our ‘office by the sea’ in vibrant Brighton. We’re a diverse bunch, but we all share a passion for sustainable travel (and fun!).
Our clients explore the most awe-inspiring yet often less-visited places in a way that protects and benefits the environment and the people who live there. Our direct relationships with our local hosts allow us to create truly exceptional experiences and itineraries that cannot be found elsewhere.
Our Travel Positive sustainability initiatives have been described by The Independent as "one of the travel industry’s most ambitious.” And we’re proud to be one of the first travel B Corps in the UK as well as a founding member of Travel by B Corp, an influential collective of B Corps within the travel industry.
If all of this floats your boat and you want your passion for travel to fuel your next career move, we’d love to hear from you!
The role
Locally-rooted enterprise and hosts are at the heart of every Pura Aventura holiday. Our network of trust helps us create travel experiences rich in personality, grounded in nature, and filled with the character of the communities you visit.
Corporate hotel chains, Instagram hotspots, and scripted smiles are out. In theirplace are genuine local connections, nature’s beautiful unpredictability, and the unfiltered joy of a truly warm welcome.
This is what you will be selling.
We blend inside knowledge with outside perspectives to create exceptional tailormade holidays. If you come from within the travel industry, you’ll most likely have to learn a new way of working. There is a reason our holidays don’t look like other companies’ holidays, it’s because theyaredifferent. We encourage clients to go beyond the expected to get closer to the people & places we know they will love.
As a key member of our Sales team, you will be responsible for tailoring exceptional holidays for our clients. You’ll manage inbound sales, build lasting relationships, and use your expertise to craft tailored itineraries that reflect our clients’ unique preferences while maintaining the highest standards of quality, and sustainability.
We are looking for someone who excels in managing complex sales processes, from initial inquiry through to closing, and can contribute to continuous improvement in both customer experience and internal processes. You must be excellent at collaborating as part of a team and mentoring others.
Your responsibilities
Take ownership of customer inquiries and deliver timely, professional, and insightful responses that demonstrate your travel expertise and knowledge of our destinations.
Tailored Proposals
Create bespoke, accurately priced travel proposals that excite potential clients while reflecting their preferences and our ethos of sustainable travel.
Work closely with our Delivery team to ensure all proposals meet client expectations and are logistically sound.
Close sales effectively, ensuring a high conversion rate while maintaining the integrity of our brand and mission.
Client Relationship Building
Develop long-term relationships with customers by offering a personal touch and consistently exceeding expectations - leading to repeat business and referrals.
Team Leadership & Coaching
Actively contribute to a collaborative team culture by sharing knowledge, supporting colleagues, and coaching newer team members. Lead by example and inspire others through a positive, solutions-focused approach.
Process Improvement
Continuously evaluate and suggest ways to improve our sales processes, client communication, and internal systems.
About You:
Passion for Sustainable Travel
You believe in travel as a force for good and are committed to offering exceptional, responsible travel experiences.
You have a track record of successfully managing and closing sales. You are highly commercially driven and able to close deals effectively while ensuring top client satisfaction.
Destination Expertise
You have experience in designing and selling tailored travel itineraries, with knowledge of at least one of our key destinations (Central & South America, Portugal, or Spain).
Exceptional Communication Skills
Whether it's through email, phone calls, or face-to-face meetings, you communicate confidently, knowledgeably, and enthusiastically.
Proven Rapport-Building
You are adept at building trust quickly and nurturing long-term relationships with clients.
Organised & Detail-Oriented
You have excellent time management and organisational skills, and you approach every task with high attention to detail.
Tech-Savvy
Proficiency in MS Office, CRM systems, and general office tools is essential.
Adaptable & Flexible
You’re able to adapt to the fast-paced travel industry and respond positively to client and business needs.
U.S. Market Experience
Experience working with U.S.-based customers would be a plus.
* Competitive salary with plenty of opportunities for growth
* 50% employee discount on Pura Aventura trips
* Friends & Family discounts on Pura Aventura trips
* Personal travel voucher to use in one of our destinations
* Training and development support, including a generous allowance for personal growth
* Time off to volunteer for causes of your choice
* Holiday allowance of 34 days increasing 1 day each year (from year 3) including bank holidays
* Hybrid working between home/remote and our Brighton seafront office
* Company pension scheme
* Cash health plan with BUPA
* Free Network Railcard
* Cycle to work scheme
* Flexible working and a supportive, friendly team environment
* Regular socials and team events
* Casual dress code
* Relaxed and inspiring office by the sea in Brighton
Job Type:
Full-time, permanent.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Travel Arrangements
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