We are seeking to recruit a highly motivated team player to join our well-established P&C Team within Claims Operations as a Claims Handler or Senior Claims Handler (dependant on experience).
The position will be hybrid, located in our Ipswich office and will require interaction with colleagues in Ipswich, London, Mumbai and WTW offices worldwide as well as with our global client base, carriers and other external parties involved in our Clients’ claim journey.
This exciting role within the P&C team, involves dealing with claims across a diverse portfolio of clients spanning 4 main businesses: P&C Direct, Willis North America (WNA), Natural Resources and Facultative.
As a Senior/Claims handler you will be responsible for the delivery of a high-quality claims service to all clients, ensuring that Key Client outcomes are delivered in accordance with our service standards. You will deal with claims providing guidance from first notification of loss through to final settlement, supporting our clients and engaging with WTW’s interactive global claims community.
The RoleOperational Delivery - Client ResponsibilityEnsuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through:
1. Understand the client’s business and their requirements (operational and other)
2. Monitoring Key Client Outcome performance and taking appropriate action as required, to del...