IT Support Engineer Location: Horsham, West Sussex (Hybrid Working Available)
Type: Full-Time | Permanent
Salary: Competitive, based on experience
Benchmark is one of the UK’s leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial planners through our technology led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all of which are designed to support advisers at every step of their journey – from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.
We operate offices across the UK, and have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.
As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat client fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.
As part of the Schroders Plc Group, and the Schroders Wealth Division, Benchmark sits within the UK largest listed asset manager with over £750bn of assets. Benchmark has the benefit of having a focussed business model with clear accountability with the benefits of being part of one of the UK’s largest financial services businesses.
As an IT Support Engineer, you’ll be the first point of contact for technical support across the business. You’ll play a key role in maintaining our IT infrastructure, resolving issues efficiently, and ensuring our systems run smoothly to support day-to-day operations.
Serve as the first point of contact for end users needing support, both onsite and remotely.
Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs.
Manage installation, configuration, and troubleshooting of end-user hardware, software, and peripherals.
Ensure technology and office space are maintained and organized.
Create and manage corporate accounts following auditable procedures.
Provide training on IT policies and new applications to staff.
Support IT team with software deployments and maintain inventory of IT assets.
Monitor PC performance and provide reports to management.
Assist with compliance to regulatory standards and audits.
Occasionally travel to remote sites for onboarding new acquisitions.
2+ years in a technical desktop support role with strong troubleshooting skills.
~ In-depth knowledge of Windows Client OS, networking principles, and Active Directory.
~ Familiarity with Microsoft 365, remote management tools, and ticketing systems.
~ Understanding of ITIL best practices and scripting with PowerShell.
~ College Diploma/GCSE/A-Level in Computer Science or related field preferred.
~ Opportunities for professional development and training
Hybrid working options
Competitive salary and benefits package
Modern office environment in Horsham town centre and a shuttle service from Horsham train station.