Job Description
Luxury Sales Manager - Menswear & Bespoke Tailoring
Salary: £50,000 - £60,000 + comms
Hours: 40 hours
Start: Immediate
Contract: Full-time, Permanent
Location: West London – Mayfair
Culture Guru is delighted to represent a distinguished British tailoring house celebrated for its refined craftsmanship and contemporary elegance. This appointment presents an opportunity to lead a flagship store that seamlessly blends heritage artistry with modern design - where every detail tells a story of precision, personality, and pride.
This is not a conventional retail role. It’s an invitation to guide a boutique that functions as both atelier and gallery - serving discerning clientele who appreciate quality, discretion, and an unforgettable experience.
Whether you're engaging with a global executive or a discreet member of generational affluence, this role requires a refined presence and an intuitive approach to client care.
Responsibilities of the role, but not limited to;
* Oversee day-to-day shop operations to ensure a seamless and professional client experience.
* Uphold immaculate presentation standards reflecting the artistry and ethos of the brand.
* Manage inventory and liaise with production and supply teams to ensure availability of ready-to-wear and made-to-measure collections.
* Implement best-practice security and loss-prevention procedures.
* Oversee product listings, pricing, and stock accuracy across online platforms.
* Manage order dispatch, returns, and exchanges with efficiency and care.
* Partner with the marketing team to enhance the digital shopping journey and drive sales growth.
* Deliver a warm, intelligent, and highly personalised service — both in-store and online.
* Guide clients through ready-to-wear and made-to-measure purchases, offering informed advice on fit, fabrics, and styling.
* Serve as an ambassador for the bespoke tailoring service, sharing knowledge with authenticity and enthusiasm.
* Resolve client queries and concerns promptly and gracefully.
* Lead, coach, and inspire a small luxury retail team, embedding a culture of pride and excellence.
* Manage scheduling, performance, and professional development.
* Foster collaboration, creativity, and accountability within the team.
* Liaise with the tailoring and marketing teams to coordinate fittings, client events, and brand campaigns.
* Maintain accurate records of sales, stock, and client data.
* Prepare regular reports on store performance and operational efficiency.
Desirable attributes of the successful candidate
* Minimum 5 years’ experience in luxury retail or tailoring management, including made-to-measure.
* A natural leader with refined communication and people skills.
* Deep appreciation of tailoring, garment construction, and fine fabrics.
* Commercial acumen and confidence in driving sales across both boutique and e-commerce.
* Meticulous attention to detail, presentation, and organisation.
* Tech-savvy - familiar with retail software, stock systems, and CRM platforms.
This is a unique opportunity to represent a legendary tailoring brand in the heart of Mayfair, joining a team where heritage, heart, and high standards go hand in hand.
To apply, please send your CV today!